Reservations & Confirmation.

Enquiries and reservations are made to our headquarter office in Hanoi or authorised sale agents inside Vietnam and outside Vietnam. Please provide us with full information such as arrival/departure dates, flight details, number of persons traveling, tour description and category of hotels, to assist us in fulfilling your requirements. Upon confirmation of a reservation, a 20% (twenty percent) deposit of toutal tour cost is requested, and the total package tour price for the reserved Services should be settled right after the client’s arrival in Vietnam or otherwise ACT Travel may at their sole discretion cancel the bookings without any refund of sums already paid to ACT Travel by the Client/Agent

PAYMENT

Client’s payment shall be executed by cash, credit card (Visa or Master Card). In cases where credit facilities have been agreed with the Client/Agent, payment shall be executed by swift or telegraphic transfer to the ACT Travel account or authorised person. Please note that 3% bank charge will be added to payment in credit cards.

Cancellations

If you cancle the reserved tour, Non refundable deposit is made by ACT Travel. ACT Travel reserves the right to levy cancellation fees when such charges are levied by suppliers, hotels, carriers, restaurants or any other contractors. Charges may also be made at ACT Travel in order to plan, consult and ancillary expenses incurred relating to services of a specialized nature.

VOUCHERS

Vouchers for booking arrangements and a copy of the Client’s itinerary will be issued to the Client on arrival by an ACT Travel representative.

LIABILITY and Insurance

With a simple business motto “ To satisfy even the most demanding custmers with the best services but at reasonable rate ”. ACT Travel will do our best to provide our distinguisded guests with the best services of its capacity. In order to ensure the high quality services of ACT, The 30% of tour cost will be refunded to its guests after the trip, in case, The provided services are not good as its commitment. ACT Travel is not fully resposible for any loss, injury or damage sustained by passengers. Additional expense incoured due to delays, accidents, natural disaster, political action and unrest must be borne by the clients.

Your clients are well advised to obtain personal travel insurance by themselves. In case, you request. Insurance fees is 1.5USD/day/ person, cover with accident insurance up to 1000 USD (one thousands US dollars) at Vietnam Insurance Company ( Bao Viet ).

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